Here are the details of your transaction. If you’re still unable to recover your account, select Try something else on the account recovery page. Please consider refunding me your 190 dollar fee when I obviously qualify for free file and I was too ignorant to realize any different. Once you're done, we'll either send you a code to help you recover your account or give you a list of accounts associated with your info. I assume it's because they suspect fraud? I'm really upset right bus because I was going to use the money to replace our piece of **bleep** car because it's almost impossible for me to get ahead in this world right now. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. Not only that but I think I may have filed twice and I checked the status of my stimulus check and it is saying they can't determine my eligibility. You can try calling customer service at (888) 777-3066, but if you still need further help, you can use the website or mobile app to get more detailed feedback. Not single mothers that are taking out loans for school. I really feel as though I should be refunded the 190 dollars for you being a giant corporate entity that makes plenty of money off of people that actually have it. I called to talk to one of your agents and she was very sour with me and didn't try to listen or understand and I actually feel like she lied to me and tried to act like she couldn't help me when it was obvious I was upset and felt misled. ![]() When you hear How can I help you today say ten ninety-nine. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds. Available 24 hours a day, 7 days a week in English and Spanish. ![]() I followed this and it turned my cost to 0$ if you look at my case you'll see that it says my cost is 0 dollars. To contact TurboTax customer service/support use their contact website during business hours. They gave me step by step instructions on how to switch from self employed to free file. I usually do not have to file because I am differently abled and have not been represented by the system.Īfter I realized I could have filed for free I went to your help center to see if there was a way to change it. I just started online school and my pell Grant doesn't even cover my full tuition. ( I am on Temporary Assistance For Needy Families) I'm a single mother who has practically no help. ![]() You say call but they lady was useless and lied to me! I realized that I was eligible for free file and when I filed initially there was no option being advertised and according to my meager income of 2400 a year.
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